Once you select the solutions you would like to purchase, simply proceed to checkout and enter your shipping and payment details. After your order is submitted, you will receive a confirmation email followed by a second notification once the order has shipped. All updates—including tracking—are delivered directly to the email associated with your account for easy reference.

BioFusion Peptides currently accepts major credit cards, Zelle, Apple Pay, and Cash App. These options provide flexibility and convenience for a wide range of customers. Available methods will appear during checkout based on your device and region.

Refunds and cancellations are handled on a case-by-case basis. If your order has not yet been processed or shipped, cancellation may be possible. Once an order has been fulfilled, it is no longer eligible for cancellation. For assistance, please contact us promptly so we can review your request and provide guidance.

All transactions are processed through trusted, industry-standard payment gateways designed to protect your information. BioFusion Peptides does not store or have access to your full payment details. This ensures your financial information remains private and handled only through verified systems.

Orders typically process within 2–3 business days depending on order volume. Once shipment is initiated, you will receive an email containing your tracking details. Delivery times vary by carrier and location, but most domestic shipments arrive within the standard carrier timeframe shown at checkout.

Every shipment is prepared using protective, secure packaging designed to maintain product integrity during transit. Items are cushioned, sealed, and arranged to prevent movement, and each product includes clear labeling to support straightforward identification upon arrival.

If your tracking information indicates a delay, we recommend monitoring the carrier’s updates for the most accurate status. Delays can occasionally occur due to weather, routing, or carrier volume. If the delay appears abnormal or exceeds typical shipping windows, feel free to reach out so we can review the situation and assist where possible.

If your package arrives damaged, please contact us promptly with your order number and photos of the packaging and contents. This helps us assess the issue and resolve it efficiently. We will review the situation and provide next steps to ensure your order is addressed appropriately.

An account is not required to place an order, but creating one provides helpful benefits, including streamlined checkout, access to past orders, and the ability to track purchases in one place. Many customers choose to create an account for added convenience.

You can reset your password at any time using the “Forgot Password” link on the login page. Enter the email associated with your account, and a secure reset link will be sent to you. Follow the instructions in the email to create a new password.

If your order has not yet entered processing, adjustments may be possible. Due to the pace of fulfillment, we encourage you to contact us as soon as possible if you need to cancel or make a change. Once an order has been prepared or shipped, modifications can no longer be made.

If any items are missing, please reach out to us promptly with your order number and details about what was received. We will review the shipment, confirm the discrepancy, and assist you with the appropriate resolution.

To apply for a wholesale account, simply reach out through our contact form and include a brief overview of your business and anticipated order volume. Our team will review your submission and follow up with next steps, including pricing details and account activation requirements.

Yes. Wholesale pricing is structured in tiered quantities to support efficient production and fulfillment. Minimums vary depending on the category and total number of solutions selected. Once approved, wholesale clients will receive a complete breakdown of tiers and order thresholds.

Wholesale partners receive dedicated assistance with ordering, product selection, and account management. Our team is available to help streamline recurring purchases, answer questions, and ensure you have the information needed to make informed decisions about your catalog selections.

Private label and custom packaging options may be available depending on order volume and project requirements. If you’re exploring customized solutions, please reach out with details about your needs so our team can advise on feasibility and next steps.

Our catalog is intended solely for qualified researchers aged 18 and older, as well as laboratories and institutions conducting controlled investigative work. All materials are supplied strictly for research use only and are not designed for human or veterinary administration.

Formal credentials are not required to complete a purchase; however, all customers must confirm that products will be used exclusively for research purposes. By placing an order, you acknowledge and agree to the terms outlined in our Research Use Policy.

Any misuse of products or violation of our Research Use Policy may result in immediate cancellation of current and future orders, account restrictions, and potential reporting to the appropriate authorities or platforms. BioFusion Peptides reserves the right to refuse service when terms are not upheld.

Researchers are responsible for ensuring materials are stored, handled, and disposed of according to accepted laboratory practices and any applicable local guidelines. Proper environmental control, secure storage, and adherence to research protocols remain solely the responsibility of the end user.